Terms & Conditions

Al-Duliman Optical Company, which holds commercial registration number 2050056595, is distinguished as one of the medical institutions specialized in providing services in the field of optics within the best operational standards and the high level in the presence of medical and technical cadres that meet to provide services while providing the most famous international brands.

The Usage:

  • We welcome visitors and registrars in Al-Duliman Optics website and your use of the site means that you agree to all the terms and conditions of the services provided by this site and as a user of the website you must be a person able to represent yourself legally according to the system of Saudi Arabia. and if not, a supervision of a parent with the consent to be bound by the terms and conditions of use.

  • When you use the Site, you agree that you will not violate or attempt to violate the security of Al-Duliman Optics in any way.

  • In the event that you tried to access information that is not intended for you in any way and for any purpose, you will be exposed to legal liability in case of violating any of this information.

  • All texts, logos, brands, pictures, products and other content are the property of Al-Duliman Optics. You may never use them for any purpose or reason.

Privacy Policy:

  • Al-Dulaiman Optics guarantees to protect your personal information and not to sell or rent it to any third party without your consent Except as provided in this Agreement.

  • The shipping companies agreed with to deliver your shipment are the only ones who have the possibility to access your personal information necessary only to perform its work and not for any other purpose.

  • You must be aware that your use of the Site makes you responsible for the confidentiality of your personal account and password, and therefore you are responsible for all requests made through your personal account, and we are not responsible for damages or losses resulting from your failure to maintain the confidentiality of your personal information and password. If you suspect any suspicious transaction in your account, you should email us at [email protected]

  • Al-Dulaiman Optical Company has the right to update and amend the privacy policy at any time and it will be effective upon updating it on the site to all who registered since its establishment.

Contacting With You:

  • Your use of the Site constitutes consent to receive emails and text messages from Al-Duliman Optics. By doing so, you also implicitly agree that electronic transactions sent to you by Dulaiman Optics act as official transactions and are legally binding. You, as a user of Dulaiman Optics, agree that we shall have the right to preserve and monitor mailings sent by you for the purpose of development and improvement of the Services.

Products and Details:

  • We work at Al-Duliman Optics to provide you with the details of the products accurately, but the difference in the screens of the devices and settings make us cannot guarantee that the colors of the products you see on the site will be exactly the same and may occur rarely some errors in the details of products such as price and model number and others By the details of the products, when there is a mistake in the details of the product ordered from the website Al-Dulaiman Optics, you agree that the site is entitled to take the necessary decision to correct the status of the request either cancel the order or to communicate with you to clarify the error and how to correct it to the satisfaction of Parties.

  • Since the requirements for the operation of the site and branch differ, it is possible and expected to have a difference in the prices of products on the site and in the branches, so it should be noted.


  • Al-Duliman Optics provides the most secure payment methods that may suit the customer to facilitate the purchase and ensure reliability.

Cancelling order:

By using the Site and its services, you agree that Al-Duliman Optics may cancel the application in one of the following cases:

  • The failure of the payment process in the case of electronic payment.

  • Failure to receive the order “when choosing payment on delivery” or “not receiving from the branch within 3 days of purchase”.

  • If there is an error in the shipping or contact information provided by you, or when we are unable to reach you through your data.

The customer can cancel the application by contacting us through the contact numbers or e-mail ([email protected]) in the following cases:

  • You can cancel the order before your order is shipped.

  • If you cancel your order after your order has been shipped, Al-Duliman Optics may charge you a cancellation fee.

  • When the application is delayed due to us for 7 working days inside the Kingdom.

Shipping and handling:

  • Al-Duliman Optics deals with authorized shipping companies to ship orders to all locations.

  • Shipping orders will take around 5 to 14 working days inside KSA and this period will change if the shipping is outside KSA according to the countries shipped to.

  • To serve you in the required form, please check the shipping address which includes: apartment number or villa or architecture / street name / name of the city / full name of the recipient / mobile number / as well as the postal code on the completion of the purchase. If there is a mistake in the shipping address, you agree to incur shipping costs to return the order to Al-Duliman Optics.

  • Receipt of the shipment from the shipping company is a declaration from the customer that the shipment is intact and in good condition and was not opened before delivery.

Return & Exchange Policy – For purchases from the website :

  • Online purchases can be return & exchange only throw the online website. 

  • If you are not 100% satisfied with your purchase, we will be happy to return the full amount of your purchase within 14 Days from the date and time we received the order from you and after the conditions apply.

  • If you change your mind within 10 days from the date and time you received the order, we are happy to serve you by replacing your order and selecting the appropriate alternative for your purchases after the conditions apply.

Return & Exchange Terms – For purchases from the website :

  • The glasses should be safe from misuse such as scratching and so on.

  • The contact lens box should not be opened and in the event of a manufacturing defect after opening, the return or replacement will be approved.

  • The replacement should be the same value as the previous order or higher.

  • Voucher purchases cannot be returned in cash.

  • You can exchange a product for more than one product and pay the difference if any.

  • To bear the cost of shipping the order to return it to Dulaiman Optics.

  • Return and exchange period is calculated from the date of receipt.

  • Your purchases of discounted products cannot be returned or exchanged unless there is a manufacturer defect.

Purchases can be returned or exchanged only once per purchase.

  • After receiving the returned request and make sure that the conditions apply, you will be credited to your account with us at the same value as your returned order “in case of payment upon receipt or by payment when you have completed your order”. If you pay via online payment service like (Visa / MasterCard / American Express), the amount will be refunded to the same card account used which will take between 5 to 20 working days.

Modify and change the terms and conditions:

  • Al-Duliman Optics has the right to update and amend the terms and conditions at any time.


  • Please note that blocking spam from your mobile settings may result that the text messages from Dulaiman Optics not reaching.

By agreeing to this policy you agree to all of the above. Your use of the Site constitutes your acceptance of this policy.

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